📍 Helsinki, Finland  ·  Serving all of Finland
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FAQ

Answers to the Questions We Hear Most Often

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  • General questions
  • Pricing & payments
  • Website development
  • App development
  • Digital marketing
  • FinnScreen & signage

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General
Where are you based and who do you work with? +
We're based in Helsinki, Finland, and work with businesses across all of Finland. Everything is handled remotely via email, video calls, and shared documents — so your location within Finland is no barrier at all.
Do you work in Finnish? +
Yes — we communicate and work in Finnish (and English). All content we create for your project can be written in Finnish, and we understand the local context of the Finnish market.
What makes Creative Media by ST different from other agencies? +
Three things: we're genuinely local (Helsinki-based, Finnish market focus), we offer fixed prices with no surprises, and we've actually built a live SaaS product ourselves (FinnScreen) — so we know what it takes to build and launch real digital products, not just brochure sites.
How quickly do you respond to messages? +
We guarantee a response within 24 hours on all business days. In practice, most messages are answered the same day. You'll never be left waiting for days wondering if your message was received.
Can you handle multiple services at once? +
Yes. We regularly handle multiple services for the same client — for example, building a website and running the digital marketing simultaneously, or designing a brand identity alongside a website build.
Pricing & Payments
How much does a website cost? +
A simple business website starts from around €500–800. A more complete site with a blog, gallery, and advanced SEO is typically €900–1,500. E-commerce stores start from €1,500. We always provide a fixed price before starting — no hourly rates.
Do you charge hourly or fixed price? +
Fixed price, always. Before any project starts, you receive a quote with a clear total price and exactly what's included. The price doesn't change unless you add new features or pages after we've agreed the scope.
When do I pay? +
For project work, we typically invoice 50% at the start and 50% on delivery. For monthly services (marketing, maintenance), we invoice at the start of each month. Payment is by bank transfer (Finnish bank account accepted).
Are there any ongoing costs after the project is delivered? +
Your project is yours to own. The only ongoing costs are things like domain registration (typically €10–20/year) and web hosting (varies). We can recommend affordable hosting or manage it for you under a maintenance plan.
Do you offer payment plans? +
For larger projects (over €2,000), we can discuss a payment schedule that works for you. Contact us and we'll find a structure that fits.
Website Development
How long does a website take to build? +
Most business websites (5–10 pages) are delivered within 1–2 weeks from when we agree on the design. Larger projects with more pages, custom functionality, or e-commerce take 3–6 weeks. We'll give you a specific timeline in the quote.
Will my website be mobile-friendly? +
Yes — always. Every website we build is fully responsive and tested on mobile phones, tablets, and desktops before delivery. Over 60% of web traffic in Finland comes from mobile, so this is a non-negotiable standard on every project.
Do you build WordPress sites? +
Yes. We build both custom-coded websites (HTML/CSS/JS) and WordPress sites depending on what suits your needs. WordPress is ideal when you want to manage content yourself. Custom code is faster and more secure for simpler sites.
Can you build an online store? +
Yes. We build e-commerce websites using WooCommerce (WordPress) or custom solutions. This includes product catalogues, shopping carts, payment gateway integration (Stripe, PayPal, Klarna), and order management. Stores with thousands of products are possible with bulk CSV import.
Can you redesign or improve my existing website? +
Yes. We regularly take on redesigns of existing sites — whether it's a full visual overhaul, a speed optimisation, or adding new features to an existing WordPress or custom site.
Will I be able to update the content myself? +
Yes, if you want to. WordPress sites include a built-in content management system. For custom sites, we can add a simple admin panel or you can use our maintenance plan to request changes without any technical knowledge.
App Development
What kinds of apps do you build? +
We build Android apps (Google Play), web apps (run in a browser, no installation), and PWAs (progressive web apps). Common types include booking systems, customer portals, admin dashboards, SaaS platforms, and tools that automate manual business processes.
Do you build iOS apps? +
We currently specialise in Android apps and web apps. Web apps run on any device including iPhones, so they can often replace a native iOS app. If you need a native iOS app, we can discuss the scope and refer you if needed.
How much does a custom app cost? +
App pricing depends heavily on complexity. Simple web apps start around €1,500. Business apps with multiple features, user roles, and integrations typically range from €3,000–6,000. SaaS platforms start from €6,000. We provide a fixed price after a free scoping call.
Will I own the source code? +
Yes, always. When the project is delivered and paid for, you receive full ownership of all source code, database schemas, and credentials. No lock-in, no ongoing licence fees to us.
Digital Marketing
How long before I see results from SEO? +
SEO is a long-term investment — typically 3–6 months before significant ranking improvements appear. Google Ads can deliver results within days. We're honest about timelines and never promise overnight rankings.
Is the ad spend included in your marketing fee? +
No — ad spend (Google Ads, Facebook Ads etc.) is paid directly to the platform by you. Our fee covers the strategy, setup, management, and reporting. This means you always know exactly where your ad budget goes.
Can I cancel the marketing plan at any time? +
Yes. Our marketing retainers are month-to-month with 30 days notice. We don't believe in locking clients into long contracts — we keep your business by delivering results.
FinnScreen & Digital Signage
What is FinnScreen? +
FinnScreen is our own digital signage SaaS platform. It lets businesses manage what's shown on their screens (TVs, displays, digital boards) remotely from any device. You pair your Android media player with the dashboard using a 6-digit PIN, then control all screens from one place. Try it free at finnscreen.fi →
What hardware do I need for FinnScreen? +
Any Android TV or Android media player works. We recommend the Strong SRT 41 media player, which is available in Finland and is affordable. You plug it into any TV via HDMI and it runs the FinnScreen Player app from Google Play.
How much does FinnScreen cost? +
€8/month or €80/year per screen (pay for 10 months, stream for 12). It comes with a 14-day free trial — no credit card required. You can manage as many screens as you want; each screen is billed separately.
Can I try FinnScreen before paying? +
Yes. Every new account gets a free 14-day trial with no credit card required. Set up a screen and use all features during the trial period. After 14 days, you choose to subscribe or not.

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