From your first message to a live project — here's exactly what happens at every step, what we need from you, and what you can expect from us.
Timelines vary by project type. Here's what a standard website project looks like.
We believe clarity builds trust. Here's exactly what happens at each stage.
Send us a message describing your project — what you need, what your business does, and any ideas you already have. We'll reply within 24 hours with a clear, itemised quote and our recommended approach. There is absolutely no obligation at this stage.
Tell us about your business and what you need. No technical knowledge required — just describe it in plain language.
Review your brief, ask any clarifying questions, and send back a fixed-price quote with a clear scope of work.
A clear quote with a fixed price, estimated timeline, and exactly what's included — before you commit to anything.
Once you approve the quote, we get to work on the plan. For websites, we create a visual mockup of the homepage design. For apps, we document every screen and feature. You review and approve before we write a single line of code — so you know exactly what you're getting.
Share brand materials (logo, colours, photos) and give feedback on the mockup or scope document. One or two rounds of feedback is typical.
Create a visual design or detailed scope, incorporate your feedback, and finalise the plan before starting development.
An approved design or scope document. The price is locked in — no scope creep, no surprises in the invoice later.
We build your project according to the approved plan. We keep you updated throughout — sharing progress as sections are completed. Once the full build is ready, you get access to review it in full. We make revisions until you're completely satisfied before going live.
Review the built project and provide feedback. Test every page or feature and let us know anything that needs changing.
Build to the agreed spec, provide a staging preview link, and make revisions based on your feedback — as many rounds as needed.
A fully working project that you've reviewed and signed off. Nothing goes live until you're happy with every detail.
We deploy your project to your domain, connect all the pieces (analytics, email, payments), and hand over everything you need to own and operate it going forward. You receive full credentials, source files, and documentation. We stay available after launch for any questions or issues.
Provide access to your domain registrar (or we can advise on getting one). Review the live site and confirm everything looks correct.
Deploy to production, configure DNS, set up SSL, connect analytics, and make sure everything works perfectly on the live server.
A fully live project on your domain, all login credentials, source files (if applicable), and 30 days of post-launch support included.
These aren't aspirations — they're promises we make on every project.
Every message you send will receive a reply within one business day, every time — no exceptions.
The price we quote is the price you pay. We never add unexpected charges unless you request additional scope.
You'll always know where your project stands — what's done, what's next, and if anything changes.
You review and approve the final build before anything is published. Your satisfaction is the launch condition.
All source files, credentials, and hosting are yours. No lock-in, no ongoing licence fees beyond agreed services.
After your project goes live, we're available for 30 days to fix any issues and answer any questions — at no extra charge.